Our “Every Session Satisfaction Guarantee” allows you Peace of Mind.

Your fee will be waived if you are not satisfied with the counselling or therapy session.

No Counsellor or Therapist can guarantee an outcome, but at Resonate Wellness we offer an “Every Session Satisfaction Guarantee.”  This means that 100% of your fee will be waived if you are not satisfied with the counselling /or/ therapy session.  This applies to your first session or any subsequent visit.  We guarantee it.

Simply tell your Counsellor or Therapist of your dissatisfaction and desire not to be charged for the session.  You will not have to pay.

Please note:

(1) You cannot reclaim monies for sessions prior to your most recent session.

(2) This policy does not apply for clients who are accessing services through an EAP / EFAP program

(3) This policy does apply for clients who are using extended benefits plans.